Refund Policy

Last Updated: December 17, 2025

Thank you for shopping at 8sense.store. Please read this Refund Policy carefully before making a purchase.

1. All Sales Are Final

Due to the nature of our products and our dropshipping fulfillment model, all sales are final. We do not offer refunds or returns for change of mind, incorrect size selection, or buyer’s remorse.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, you must contact us within 7 days of delivery.

To be eligible for a resolution, you must provide:

Your order number

Clear photos or video showing the issue

A brief description of the problem

Once reviewed and approved, we may offer one of the following at our discretion:

A replacement item at no additional cost

A partial or full refund

Store credit

Requests submitted after 7 days of delivery will not be accepted.

3. Missing or Lost Packages

If tracking information shows that your package was delivered but you cannot locate it, we recommend contacting the carrier first. We are not responsible for packages marked as delivered by the carrier.

If a package is confirmed lost in transit, we will work with our suppliers to determine a suitable resolution, which may include a replacement or refund.

4. Shipping Delays

Shipping times are estimates and may vary due to factors beyond our control, including carrier delays, customs processing, or high demand periods. Delays alone do not qualify for refunds.

5. Chargebacks and Payment Disputes

Customers are encouraged to contact support@8sense.store

 before initiating a chargeback or payment dispute. Unauthorized or abusive chargebacks may result in order cancellation, account restriction, or refusal of future service.

6. Non-Returnable Items

For hygiene, safety, and quality control reasons, certain products cannot be returned once delivered. This includes, but is not limited to:

Personal care items

Consumable products

Supplements or wellness products

7. Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider and financial institution.

8. Contact Information

If you have any questions about this Refund Policy or need assistance with an order, please contact us:

Email: support@8sense.store

Website: https://8sense.store